If you’re experiencing a minor service issue or have a service-related question, you might be able to resolve it quickly by referring to our list of Troubleshooting Questions on this page. If none of the Troubleshooting Questions address your concern, simply complete the form below and we’ll get back to you promptly with an answer.
Please complete the form below or call 619-564-8500 for immediate attention.
1. Water comes out, but it’s not hot.
In this situation, check the hot water switch. You can find it on the back of your machine – around the left-hand side and about one third of the way down from the top of your unit.
The switch should be turned on (flat on the top and popped up on the bottom).
If the switch is in the off position, turn it on. After doing that, you should have hot water within 10-15 minutes.
If you have no hot water even though the switch is on, try turning it off and then on again to see if that fixes the issue.
If these recommendations don’t work, call us and we’ll send a technician to fix the problem.
2. No water comes out when you press both red buttons for hot water.
This can happen if a large volume of hot or cold water has been used right before you try to get hot water from your cooler. In this situation, wait between 30-45 minutes, then try again to dispense hot water.
If the problem isn’t caused by high usage, call us so we can send a technician to your location to fix the issue.